What personal data we collect and why we collect it

We collect personal data, such as name, email address, personal account preferences; transactional data, such as purchase, payment information; and technical data, such as information about cookies. Due to the nature of our services we do not need to collect  data concerning your health so please do not share it with us.

The information we collect or retain is used to communicate with you on products or services requested, to customize services/products, or to process transactions and sales. By opting in or contacting us you are giving permission to us to respond or communicate with you on the subject of your request.  Personal data may also be generated or collected from technical processes such as contact forms, comments, cookies, analytics, and third party embeds.

Clare Creative Communications uses re-marketing tracking cookies and conversion pixels from vendors such as Google and Facebook to present special offers to you for our products or services over the Google content network and via social networks.  This means you may see an ad for one of our products or services as a result of visiting our website.  In addition, Clare Creative Communication uses custom audiences based on emails and phone numbers of subscribers and customers.  This allows us to present special offers for our products and services to you via Facebook and Google.  However, your personally identifiable information is not used by any re-marketing service other than to present you special offers from us.  We use the following third-party service providers for re-marketing:

Facebook: Should you wish to opt out of Facebook re-marketing, visit, https://www.facebook.com/help/568137493302217

Google: Should you wish to opt out of Google remarketing, visit https://support.google.com/ads/answer/2662922

You may also choose to disable cookies on your personal browser which is discussed lower down in this policy document.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help  mitigate against malware assaults and support with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

 If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We keep contact form submissions for a certain period for customer service purposes, but you do not use the information submitted through them for marketing purposes.

Cookies

If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account with us and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we may also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

 Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behave in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

This website may use Google Analytics, WordPress JetPack or other analytics software to see what information on our website is most useful to visitors. This section will be updated periodically to share the analytics provider’s privacy policy, if any.

Who we share your data with

We do not share site data with third parties except on a need to know basis with third party providers such as PayPal, a credit card processor, a CRM provider, a web hosting or potentially a cloud based service provider such as Microsoft, Amazon or Apple.  We may have links to affiliates or relationships with other professionals, however when you link to third party sites we are not responsible for the information you share with them.  This section will be further updated with links on third party privacy policies as required by law.

How long we retain your data

We retain personal data collected or processed by the web site.  For example, we keep contact form entries for up to twelve months, analytics records for a year, and customer purchase records for up to ten years.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can be afforded an opportunity to see, edit, or request deletion of their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

We are located in the United States and it is more likely than not that information will be stored in the United States or Canada. We and our service providers including web hosting, cloud storage or other third party services make every effort to safeguard data of any EU subjects to European data protection standards. This could include your European data protection law that requires data about European residents which is transferred outside the European Union to be safeguarded to the same standards as if the data was in Europe. This section will be updated as required to notify you of compliance with any standards required for us or by our third party providers through an agreement such as Privacy Shield, model clauses in  contracts, or binding corporate rules.  We do not anticipate serving many European subjects or customers.  Visitor comments may be checked through an automated spam detection service.

Your contact information

You may contact us at the address provided for privacy-specific concerns.

Additional information

If we use our site for commercial purposes and you engage in more complex collection or processing of personal data, we will update the Privacy disclosures here.

How we protect your data

This could include technical measures such as encryption; security measures such as two factor authentication; and measures such as staff training in data protection.

What data breach procedures we have in place

We associate with third parties who have in place procedures  to deal with or mitigate data breaches, either potential or real, such as internal reporting systems, and contact mechanisms.

What third parties we receive data from

If our web site receives data about users from third parties, including advertisers, this information will be included here.

What automated decision making and/or profiling we do with user data

If our web site provides a service which includes automated decision making  for example, allowing customers to apply for credit, or aggregating data into an advertising profile – you will be notified here, including being told how this information is used, what decisions are made with that aggregated data, and what rights users have over decisions made without human intervention.

Industry regulatory disclosure requirements

If we become a member of a regulated industry, or  are subject to additional privacy laws, we will disclose that information here.